Website Terms

INTRODUCTION

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Luxury Stationery LTD, the owner and operator of this Website.

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website.

If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either : (i) employed by Luxury Stationery LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Luxury Stationery LTD and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

INTELLECTUAL PROPERTY AND ACCEPTABLE USE
All Content included on the Website, unless uploaded by Users, is the property of Luxury Stationery LTD, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission

You may, for your own personal, non-commercial use only, do the following: a. retrieve, display and view the Content on a computer screen

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Luxury Stationery LTD.

PROHIBITED USE

You may not use the Website for any of the following purposes: a. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website; b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

LINKS TO OTHER WEBSITES

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Luxury Stationery LTD or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. 7. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

PRIVACY POLICY AND COOKIES POLICY

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. Please click here to view the Privacy and Cookies Policy

AVAILABILITY OF THE WEBSITE AND DISCLAIMERS

Any online facilities, tools, services or information that Luxury Stationery LTD makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Luxury Stationery LTD is under no obligation to update information on the Website.

Whilst Luxury Stationery LTD uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

Luxury Stationery LTD accepts no liability for any disruption or non-availability of the Website.

Luxury Stationery LTD reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

LIMITATION OF LIABILITY

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

To the maximum extent permitted by law, Luxury Stationery LTD accepts no liability for any of the following: a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; b. loss or corruption of any data, database or software; c. any special, indirect or consequential loss or damage.

GENERAL

You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Shop Terms

SAMPLES

The cost of our basic sample pack is £15 if you wish to see a letterpress sample. The pack contains a great mix of our designs and colours so you can get a feel for our print quality and finish. It also contains our colour palette and card stock options so you can choose your colour and base for printing. Sample invitations may differ in colour from a hard copy of our printed palette. Samples are to be used as a guide only.

QUANTITY

We do have a minimum quantity for each item which can be found on each item in our shopping cart. Please contact us if you require less than the specified minimum as there will be a fee that applies depending the actual quantity you require.

SUPPLYING YOUR EVENT DETAILS

Submit your order via our shopping cart and make your payment. This confirms your order. Additional wording can be supplied electronically via email or MS Word document after you have placed your order. Any invitation wording can be changed to suit your taste, however the amount of wording used will be limited to the constraints of the design and approved at the discretion of Luxury Stationery LTD. You will be asked to supply your guest list after you have approved your artwork proof. A guest list template will be emailed to you for you to fill out and send back to us so we can include the correct names and spelling.

COLOURS

When viewing our designs on screen colours do vary depending on different monitors. We encourage you to purchase a sample pack so you can see for yourself the type of colours we work with. We have hand-selected the very best print suppliers around Australia to print our products who use top of the line printing press technology for all of our stationery .

PLEASE NOTE: The colours shown on our printed colour palette and in our samples are a guide to the shades we have available. Due to the variable nature of the digital printing process, these colours do shift between each print run, therefore an identical match to our printed colour palette that you have received as part of a sample pack may not be achieved.

This also means if you split your stationery order across 2 different print sessions e.g., invitations and RSVPs’ first, then 2 months later we print your menu’s and favour tags, we can not guarantee that the colours will be identical between both runs.

CARD STOCKS

We offer many different varieties of card stocks which are specifically suited to our different print methods. Ordering one of our very thorough sample packs will show you everything you need to see, feel and compare to make your decision on your stationery.

FONTS

If you would like to change a font of any of our designs, we have a range of fonts to choose from. However, not all of our designs in our signature range will suit all of the fonts in our list. Each of our designs has been carefully chosen to suit the specific theme of the invitation. We will guide you towards making the right choice of replacement font and suggest other options from our list that will work best.

Please do not ask us for the name of the font we have used in your design. We do not disclose font types under any circumstances to protect our design work and further print revenue.

MAP ILLUSTRATION

If you would like a map illustration created and included in your invitation you must supply us with a screen capture or website link of the venue that has a map for us to re-draw. You must highlight to us any specific landmarks or other information you would like included. Map artwork does incur a custom design fee. Please enquire regarding pricing on map illustration.

CUSTOM DESIGN

Means an idea generated either by the client or a new concept created by Luxury Stationery LTD based on a client specification. The custom design service works on a design fee and then a printing fee as per our printing price structure in the online store. Request a quote for any custom design idea you have in mind. Any custom design project follows the same terms and conditions outlined in this document.

**PLEASE NOTE** The custom design fee covers our design time only. This fee does not entitle you to receive any finished artwork file that we may have created for you. If you require the print ready or high res files also, please discuss your needs with us prior to paying for your custom design as this is not always possible.

ANY DESIGN LUXURY STATIONERY LTD CREATES FOR YOU REMAINS THE SOLE PROPERTY OF LUXURY STATIONERY LTD.

The custom design fee entitles the customer to 2 rounds of changes to their proof. Further rounds of changes will be charged out accordingly. Please take the time to check over your proof thoroughly and return any changes in 1 email as this is counted as your first round of changes. We do encourage you to send us as a very clear brief, as much detail, imagery, font and colour ideas as possible so we can nail your design right from the out-set and save you additional rounds of changes.

PROOFING

All proofreading is the Client’s responsibility. The Client should thoroughly proofread all information they intend to include in their artwork prior to sending to Luxury Stationery LTD to incorporate in their design. A further proofread should be done once the Client has received the design. Any mistakes noticed after completion are not Luxury Stationery LTD’s responsibility. Any amendments will be charged at the hourly rate of £45 per hour.

You will receive an emailed proof of your design after placing your order. You will need to check this proof carefully for any errors or changes you’d like to make. Let us know of any changes at this point. You are entitled to 2 rounds of changes. If your proof requires more changes than this, you will be charged an extra £45 per round of changes which is to be paid before we complete your artwork. You will then be asked to send an approval email which effectively allows us to send your artwork to print. Thoroughly check your proof when you receive it.

ADDITIONAL CHANGES (AMENDS, REVISIONS, REFINEMENTS)

Your stationery includes 2 changes. Each additional round of changes will be charged as an additional fee of £45.

ERROR

Luxury Stationery LTD cannot be held responsible for any typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify Luxury Stationery LTD immediately if you notice any errors on your stationery once you have received it. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed and delivered at no charge. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval and will not be prioritised over other customer orders if the client is at fault.

TIMING AND DELIVERY

Once we receive your order/payment and wording, work starts immediately on your design. Allow at least 48 hours from placing your order to receiving your emailed proof. Once you are happy with the emailed proof you will be asked to approve to go to print. Once you have sent us your approval indicating your artwork is correct, allow at least 2 – 3 weeks for printing assembly and delivery ( dependant on print method chosen). If you require a shorter delivery time let us know and we will do our best to meet your deadline. At certain peak times of the year we get extremely busy and it can take up to 6 weeks for an order to be completed. Please ensure you order your stationery at least 6-8 weeks in advance of your mail-out date to avoid stress of any potential extended lead time.

WAX SEALS, HAND FINISHED ITEMS OR EMBELLISHMENTS

The Client accepts that due to the nature of any items that are finished by hand by Luxury Stationery LTD or by a supplier that each may differ in size, shape, finish, colour, texture and appearance.

PRINTING

Credit is not given for printing through Luxury Stationery LTD. All printing fees must be paid prior to any artwork being released for printing. Colours of printed versions of your artwork may vary to that displayed on your screen and the overall finish may differ to that of artwork you have printed elsewhere. Luxury Stationery LTD cannot be held responsible for any variations in colour or quality. All items to be printed through Luxury Stationery LTD shall require full proofing by the client prior to sending to print. Upon completion of the artwork, Luxury Stationery LTD will issue the client with a print approval email. The client is required to fully proof read all documents attached to the approval email, confirm their approval via email to hello@luxury-stationery.com and ensure any outstanding balances have been cleared. No artwork is sent to print by Luxury Stationery LTD until the approval email from the client and monies owed have been received. Any mistakes found after the artwork has been approved and/or printed are the client’s responsibility and all re-printing charges will be the responsibility of the client.

DELIVERY CHARGES WITHIN UNITED KINGDOM

The cost for postage within United Kingdom for boxed invitation orders is a flat fee of £20. However large format signage does incur a separate delivery fee of £35.

International customers: Please email us for a quote regarding your stationery and we will give you a price for delivery included in this quote.

All orders are sent via Royal Mail, Parcel Force or DPD. All of our packages require a signature on delivery, therefore supplying a delivery address where you ( or someone you know ) will be able to sign for your goods is essential.

We would of fulfilled our delivery deadline requirements even if a card has been left and you were not home to collect your package. International postage fees will be calculated upon order and is dependent on what country the package is being sent to. Any customs and import taxes that may apply will be the customer’s responsibility.

Luxury Stationery LTD can not be held responsible for any items damaged, delayed, missing or lost which have been sent to the Client. Should the Client rearrange delivery of any items to an alternative address directly via Luxury Stationery LTD’s chosen courier, the Client accepts full responsibility for any items damaged, delayed, missing or lost. Luxury Stationery LTD can not be held responsible for any items created by Luxury Stationery LTD that have been damaged, delayed, missing or lost which have been sent by the Client. Return postage costs are not covered by Luxury Stationery LTD. Luxury Stationery LTD is not responsible any items damaged, delayed, missing or lost that have been returned by the Client. Luxury Stationery LTD is not responsible for any postage costs incurred by the Client when sending their stationery.

DAMAGES

Risk of damage to or loss of the goods shall pass to the client at the time of delivery.

CANCELLATIONS/ REFUNDS

You have the right to cancel your project at any stage of the design process. In the event of cancellation any monies paid prior to cancellation are non refundable and you will also be required to pay for any additional work that has been carried out prior to cancellation which has not been paid for. Ownership of all copyrights and the original artwork shall be retained by the Luxury Stationery LTD. Any usage of the artwork created by Luxury Stationery LTD before or after the project being cancelled will result in appropriate legal action. In the unlikely event of Luxury Stationery LTD not being able to complete the design due to illness or events out of her control, another professional & reputable designer will be recommended to complete the work/ printing. Luxury Stationery LTD reserves the right to cancel the project at any given time without prior notice.

As Luxury Stationery LTD is a service based business, all of our products are made to order and once we have received your order and payment the work gets started, therefore we do not offer refunds. Please choose carefully upon ordering. We do encourage you to purchase a sample of our product before ordering so you can see for yourself the high quality and craftsmanship of our designs. Unfortunately the custom nature of our products don’t allow us to accept refund or exchanges. It is our goal that the client is satisfied with our product so for this reason multiple approvals will be required during the design process. A final approval form will be sent along with the final proof of your order. Once we receive your signed approval any changes will have additional fees. If there is a printing error made on our part, we will either reprint the paper goods or provide a credit for the misprint. If there is an error with the wording that was approved by the client, the costs of reprinting must be covered by the client.

LOSS OR DAMAGE

Luxury Stationery LTD cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used.

You will be supplied with a courier tracking number on the day that your package is collected from our studio so you can track your goods from door to door.

POSTAGE STAMP COST FOR YOUR SENDING INVITATIONS TO YOUR GUESTS

Please see the below Royal Mail pricing for our envelope sizes. We encourage you to always check the price of postage for your chosen envelope size, weight and thickness prior to purchasing stamps.

• 140x140mm Invitation, supplied with a 150mm square envelope = Large Letter £1.15 (Royal Mail – Up to 100g, Up to 2.5cm thick)

• 120x180mm Invitation, supplied with a 130x190mm envelope = Large Letter £1.15 (Royal Mail – Up to 100g, Up to 2.5cm thick)

• 99x210mm (DL) Invitation, supplied with a 110x220mm envelope = Large Letter £1.15 (Royal Mail – Up to 100g, Up to 2.5cm thick)

• 105x148mm ( Save the Date card, supplied with a 114x162mm envelope = Letter £0.76 (Royal Mail – Up to 100g, Up to 0.5cm thick)

• A5 Invitation, supplied with a A5mm envelope = Large Letter £1.15 (Royal Mail – Up to 100g, Up to 2.5cm thick)

PRICES

All prices are subject to change without notice. If a quote has been supplied by Luxury Stationery LTD, please take note of the quote expiration date is this date will be strictly enforced.

STOCK AVAILABILITY

Orders are subject to stock availability. In the event of supply difficulties Luxury Stationery LTD will inform you and discuss alternative materials or designs.

RUSH ORDERS

Depending on your estimated due date, we will let you know if your desired date is possible or not. If it is possible, then an additional 30% of your total will be charged for rush fees.

DESIGN OWNERSHIP

Luxury Stationery LTD retains rights to the designs what it creates. All files exchanged during our communication will be for REVIEW only. Any unauthorised use of the Content exchanged will be considered a violation of Luxury Stationery LTD intellectual property rights. You may not reproduce, decompile, disassemble, modify or create derivative works with respect to the information/content exchanged.

COPYRIGHT

Unless specified, all designs remain the Copyright of Luxury Stationery LTD. Any design(s) not chosen by the Client shall remain the property of Luxury Stationery LTD. Luxury Stationery LTD’s reserves the right to use any designs and photography featuring the designs within advertising material, magazines, website, blog or social media pages and consent is hereby given by the Client.

LIMITATION OF LIABILITY

Luxury Stationery LTD shall not be liable to the client or be deemed in breach of the agreement by reason of any delay in performing, or any failure to perform any of Luxury Stationery LTD’s obligations in relation to the goods, if the delay or failure was due to any cause beyond Luxury Stationery LTD’s reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond Luxury Stationery LTD’s reasonable control:
– Act of God, explosion, flood tempest, fire or accident
– War or threat of war, sabotage, insurrection, civil disturbance or requisition.
– Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of governmental, parliamentary or local authority
– Import or export regulations or embargoes
– Strikes, lock-outs or any other industrial actions or trade disputes (whether involving employees of Simply Elegant or of a third party)
– Difficulties in obtaining raw materials, labour, fuel, parts or machinery.
– Power failure or breakdown in machinery.

The validity, construction and performance of this agreement shall be governed by English Law.