Wedding Stationery FAQ

If you have any questions or want or want to learn more about our processes, minimum quantities and a whole lot more – see our Wedding Stationery FAQ below for more information today!

ORDERING & PAYMENT

As soon as possible, but don’t worry if you’ve left things a little late. We’ve worked with couples who have placed an order over 18 months in advance and those who have left it to just a few weeks before. We recommend ordering early to guarantee your place, but if you are on a tight deadline, please email me first to ensure we can fit you in. You can reach me via hello@luxury-stationery.com.

The cost of our basic sample pack is £15. The pack contains a great mix of our designs and colours so you can get a feel for our print quality and finish. It also contains our colour palette and card stock options so you can choose your colour and base for printing. Sample invitations may differ in colour from a hard copy of our printed palette. Samples are to be used as a guide only.

Once we receive your order/payment and wording, work starts immediately on your design. Allow 48 hours from placing your order to receiving your emailed proof. Once you are happy with the emailed proof you will be asked to approve to go to print. Once you have sent us your approval indicating your artwork is correct, allow at least 2 – 3 weeks for printing assembly and delivery ( dependant on print method chosen). If you require a shorter delivery time let us know and we will do our best to meet your deadline. At certain peak times of the year we get extremely busy and it can take up to 6 weeks for an order to be completed. Please ensure you order your stationery at least 6-8 weeks in advance of your mail-out date to avoid stress of any potential extended lead time.

For shop orders, payments can be made via Paypal or Debit Card, simply add your items to the cart and checkout. You’ll pay for your stationery when placing your order. Bespoke orders will be issued an invoice and require a separate payment plan.

All printing fees must be paid prior to any artwork being released for printing. Colours of printed versions of your artwork may vary to that displayed on your screen and the overall finish may differ to that of artwork you have printed elsewhere. Luxury Stationery LTD cannot be held responsible for any variations in colour or quality. All items to be printed through Luxury Stationery LTD shall require full proofing by the client prior to sending to print. Upon completion of the artwork, Luxury Stationery LTD will issue the client with a print approval email. The client is required to fully proof read all documents attached to the approval email, confirm their approval via email to hello@luxury-stationery.com and ensure any outstanding balances have been cleared. No artwork is sent to print by Luxury Stationery LTD until the approval email from the client and monies owed have been received. Any mistakes found after the artwork has been approved and/or printed are the client’s responsibility and all re-printing charges will be the responsibility of the client.

This depends on your guest list! One stationery package per household is usually sufficient unless more than one couple resides at a house.
We always advise you order at least 5 extra sets to allow for any additional guests, keepsakes or loss in post. Should you need more, we can of course order more for you, however, the minimum order quantity does apply so you will find it much more cost effective to order a few extra.

We do have a minimum quantity for each item which can be found on each item in our shopping cart. Please contact us if you require less than the specified minimum as there will be a fee that applies depending the actual quantity you require.

We fully appreciate guest numbers can be a tricky element so we recommend ordering at least 5 extra sets to allow for any additional guests, keepsakes or loss in post.

Sneak peeks, which shows only a small detail from your design, may be shown but we will never show off any of my couples stationery, nor tag them in any pictures, in full until their guests have seen them. The full imagery will be added to my portfolio/social media sites either a few months after the stationery have been sent or after the wedding completely – this purely depends on how busy my social media schedule is at the time.

I’ll never, ever show your postal address(es). We always try to take photos of these out of focus, if they do remain in focus, they will blurred/blocked out during the editing process.

Should your wedding day require the utmost discretion, we’ll chat about what will/will not be showcased.

Our process is super simple:
1. Select your stationery items, quantities and personalisations, you’ll pay upfront on checkout.
2. Your designs will be produced within 48 hours, you’ll be given the opportunity to make two rounds of amendments.
3. We recommend ordering one of our sample packs to see all of our card stocks, and printing processes to ensure you’re happy before stationery purchase.
4. Your stationery will be approved for printing via a sign off form and then whisked off for production.
5. As soon as your stationery is ready to send, we’ll be in touch to confirm a share your estimated delivery slot.

Depending on your estimated due date, we will let you know if your desired date is possible or not. If it is possible, then an additional 30% of your total will be charged for rush fees.

DESIGN & PRINT

We offer many different varieties of card stocks which are specifically suited to our different print methods. Ordering one of our very thorough sample packs will show you everything you need to see, feel and compare to make your decision on your stationery.

We don’t print in-house. We want only the absolute best print finish for our couple’s stationery, and there is nobody better to handle this than a professional Printer.

Unlike other Stationer’s our couple’s stationery isn’t printed on a high-end office printer. It is outsourced to our personally hand selected Printers, those I trust to handle your stationery with a whole-lotta love but who also have the most excellent production system and tonnes of valuable knowledge.

We want your stationery to be perfect, so we always include up to two complimentary rounds of refinements. Any alterations made after this are charged at £45 per hour.

Yes! This service is chargeable. All we will need from you is an Excel document detailing your guests names.

The House Collection designs are sold as seen. No design alterations are made to these.

For Bespoke Orders, hopefully, this won’t be an issue! Upon booking, you’ll be asked to fill in a questionnaire designed to help me get to know you as a couple, gain an understanding of your overall vision for your wedding day and gather the key information we need in order to design your dream stationery. However, if you ultimately require any additional bespoke designs, then a further £200 will be required before any work is carried out.

Envelopes are chosen to complement your design and are chargeable – if you would like to see a range of options just let me know.

Custom design is a design/ idea generated either by the client or a new concept created by Luxury Stationery LTD based on a client specification. The custom design service works on a design fee and then a printing fee as per our printing price structure in the online store. Request a quote for any custom design idea you have in mind. Any custom design project follows the same terms and conditions outlined in this document.

**PLEASE NOTE** The custom design fee covers our design time only. This fee does not entitle you to receive any finished artwork file that we may have created for you. If you require the print ready or high res files also, please discuss your needs with us prior to paying for your custom design as this is not always possible.

ANY DESIGN LUXURY STATIONERY LTD CREATES FOR YOU REMAINS THE SOLE PROPERTY OF LUXURY STATIONERY LTD.

The custom design fee entitles the customer to 2 rounds of changes to their proof. Further rounds of changes will be charged out accordingly. Please take the time to check over your proof thoroughly and return any changes in 1 email as this is counted as your first round of changes. We do encourage you to send us as a very clear brief, as much detail, imagery, font and colour ideas as possible so we can nail your design right from the out-set and save you additional rounds of changes.

Our online shop provides options for card stocks, printed colours and finishes, you can select these before checking out.

When viewing our designs on screen colours do vary depending on different monitors. We encourage you to purchase a sample pack so you can see for yourself the type of colours we work with. We have hand-selected the very best print suppliers around Australia to print our products who use top of the line printing press technology for all of our stationery.

PLEASE NOTE: The colours shown on our printed colour palette and in our samples are a guide to the shades we have available. Due to the variable nature of the digital printing process, these colours do shift between each print run, therefore an identical match to our printed colour palette that you have received as part of a sample pack may not be achieved.

This also means if you split your stationery order across 2 different print sessions e.g., invitations and RSVPs’ first, then 2 months later we print your menu’s and favour tags, we can not guarantee that the colours will be identical between both runs.

As they have been carefully selected to complement the overall design, the typefaces used in our Collections cannot be changed.

If you are ordering Bespoke Stationery, tweaks and perfections to the typeface are all included within your two complimentary rounds of amendments. Should you request a specific font to go with your bespoke design that is not within my current library selection, the cost purchase will be added to your final bill. This will of course be approved by you prior to purchase.

A fully mocked-up printed proof (including any embellishments you have selected) is available for £60 as a digitally printed item or around £150 for a foil printed item. This fee applies due to the set-up process required by my printers.

Should you book in for RSVP cards, you can choose to have pre-labelled envelopes, this is a chargeable service. You’ll get to see a proof of these during the design process.

POSTAGE & RETURNS

The cost for postage within United Kingdom for boxed invitation orders is a flat fee of £20. However large format signage does incur a separate delivery fee of £35.

International customers: Please email us for a quote regarding your stationery and we will give you a price for delivery included in this quote.

All orders are sent via Royal Mail, Parcel Force or DPD. All of our packages require a signature on delivery, therefore supplying a delivery address where you ( or someone you know ) will be able to sign for your goods is essential.

We would of fulfilled our delivery deadline requirements even if a card has been left and you were not home to collect your package. International postage fees will be calculated upon order and is dependent on what country the package is being sent to. Any customs and import taxes that may apply will be the customer’s responsibility.

Luxury Stationery LTD can not be held responsible for any items damaged, delayed, missing or lost which have been sent to the Client.
Should the Client rearrange delivery of any items to an alternative address directly via Luxury Stationery LTD’s chosen courier, the Client accepts full responsibility for any items damaged, delayed, missing or lost. Luxury Stationery LTD can not be held responsible for any items created by Luxury Stationery LTD that have been damaged, delayed, missing or lost which have been sent by the Client.

Return postage costs are not covered by Luxury Stationery LTD. Luxury Stationery LTD is not responsible any items damaged, delayed, missing or lost that have been returned by the Client. Luxury Stationery LTD is not responsible for any postage costs incurred by the Client when sending their stationery.

DAMAGES
Risk of damage to or loss of the goods shall pass to the client at the time of delivery.

Yes. This is charged at your desired postal service rate plus £50 per 50 items. To arrange this please email hello@luxury-stationery.com

Luxury Stationery LTD cannot be held responsible for any typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify Luxury Stationery LTD immediately if you notice any errors on your stationery once you have received it. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed and delivered at no charge. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval and will not be prioritised over other customer orders if the client is at fault.

You have the right to cancel your project at any stage of the design process. In the event of cancellation any monies paid prior to cancellation are non refundable and you will also be required to pay for any additional work that has been carried out prior to cancellation which has not been paid for. Ownership of all copyrights and the original artwork shall be retained by the Luxury Stationery LTD. Any usage of the artwork created by Luxury Stationery LTD before or after the project being cancelled will result in appropriate legal action. In the unlikely event of Luxury Stationery LTD not being able to complete the design due to illness or events out of her control, another professional & reputable designer will be recommended to complete the work/ printing. Luxury Stationery LTD reserves the right to cancel the project at any given time without prior notice.

As Luxury Stationery LTD is a service based business, all of our products are made to order and once we have received your order and payment the work gets started, therefore we do not offer refunds. Please choose carefully upon ordering. We do encourage you to purchase a sample of our product before ordering so you can see for yourself the high quality and craftsmanship of our designs. Unfortunately the custom nature of our products don’t allow us to accept refund or exchanges. It is our goal that the client is satisfied with our product so for this reason multiple approvals will be required during the design process. A final approval form will be sent along with the final proof of your order. Once we receive your signed approval any changes will have additional fees. If there is a printing error made on our part, we will either reprint the paper goods or provide a credit for the misprint. If there is an error with the wording that was approved by the client, the costs of reprinting must be covered by the client.

Unfortunately, invitations being lost in the post is beyond my control. We do however fully appreciate how frustrating it can be if a guest doesn’t receive an invite. We always advise ordering at least 5 extra sets of your invitations to allow for these occasions. By having these sets handy you’ll quickly be able to pop another copy in the post. Of course, it’s always possible to order more stationery but my minimum order of 30 does apply.

With the exception of samples and proofs, items sent from the PYE studio to you are sent via trackable courier/post.

I have worked with couples all over the world! Please email us at hello@luxury-stationery.com for a custom shipping quote.

COPYRIGHT & DESIGN OWNERSHIP

DESIGN OWNERSHIP

Luxury Stationery LTD retains rights to the designs what it creates. All files exchanged during our communication will be for REVIEW only. Any unauthorised use of the Content exchanged will be considered a violation of Luxury Stationery LTD intellectual property rights. You may not reproduce, decompile, disassemble, modify or create derivative works with respect to the information/content exchanged.

COPYRIGHT
Unless specified, all designs remain the Copyright of Luxury Stationery LTD. Any design(s) not chosen by the Client shall remain the property of Luxury Stationery LTD. Luxury Stationery LTD’s reserves the right to use any designs and photography featuring the designs within advertising material, magazines, website, blog or social media pages and consent is hereby given by the Client.